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Stages of Beauty Complaint - would have appreciated more open and honest business dealings... - Stages of beauty
Stages of Beauty Complaint

Stages of Beauty Complaint

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would have appreciated more open and honest business dealings... - Stages of beauty


This is more a review for the company and it's lack of integrity more than a review on it's products. Because of the shifty system that they have it really doesn't matter how fabulous the products are I will never order from this company again. I was recently charged $74.98 after ordering a free sample, which according to what I was reading all I had to pay for was the shipping. It said nothing about a trial, let alone how long the trial would be and what the charges would be when the phantom trial expired. If the products were as good as they claim, which frankly they're not, then the company wouldn't have to conceal the information about the sample actually being a trial. They would be able to send a sample and let it speak for itself. Proof that they must not have that much confidence in their own creations/products. The customer service rep that I spoke to over the phone gave me three different refund quotes, only after I pushed for further information. Finally she admitted that I could return the product and be refunded the full amount excluding shipping. This was after being quoted a refund of $30.00 as well as $40.00. I would have been much more understanding if the customer service rep had just been completely honest about what my options were to correct this misunderstanding, instead of picking and choosing the information to give me in order to sell sell sell. This is not a company that I will ever do business with again.


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Comments


Marj says: (6 years ago)
 0
I think is a total sham ,guess we learned at our expense to read the fine print. Called, this date and cancelled any other orders. I actually like the product, but do not like to be charged without my consent! Lots of other creams out there.



elmo2kids says: (6 years ago)
 0
I order my free trail which when it go here I made sure to call and cancel the subsription at once the very same day so that it woudn't be taken out of my cc every month, had now problem with the company complying, however, since then after trying it I have since ordered the face cream on a bi monthly basis but I had no problem just read the fine print just like with any free trail if you don't cancel it in time they will continute to take it our of your method of payment.



skingirl says: (6 years ago)
 0
Me too! Grrrrrr




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